Privacy Policy
Prime Towing & Hauling ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
1. Information We Collect
We may collect the following types of personal information:
- Name and contact details (phone number, email address)
- Location information (pickup/drop-off address)
- Vehicle details relevant to the towing service requested
- Website usage data (pages visited, browser type, IP address) via analytics
2. How We Collect Your Information
We collect information directly from you when you:
- Call us or send us a WhatsApp message
- Submit the contact form on our website
- Send us an email
We may also collect limited technical data automatically when you visit our website (see our Cookie Policy).
3. How We Use Your Information
We use your personal information to:
- Provide the towing or roadside assistance service you have requested
- Respond to your enquiries and provide quotes
- Send service confirmations and invoices
- Improve our website and services
- Comply with legal obligations
We will not use your information for direct marketing without your consent.
4. Disclosure of Information
We do not sell, trade or rent your personal information to third parties. We may disclose your information to:
- Service providers who assist us in operating our business (e.g., email delivery)
- Law enforcement or regulatory authorities if required by law
- Insurance providers where relevant to an accident or claim
5. Data Storage & Security
Your information is stored securely and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as necessary to fulfil the purposes described in this policy.
6. Access & Correction
You have the right to access and correct the personal information we hold about you. To make a request, contact us at contact@primetowing.au. We will respond within a reasonable time.
7. Complaints
If you believe we have not handled your personal information in accordance with this policy or the APPs, please contact us at contact@primetowing.au. If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the revised policy.
9. Contact Us
For any privacy-related questions, contact us:
- Email: contact@primetowing.au
- Phone: 0416 977 119
- Location: Sydney, NSW, Australia